Dear Valued Customer:
Like many of you, we have been closely monitoring the impact of the COVID-19 outbreak.
In addition to implementing measures to help ensure the health and well-being of our employees, we are working diligently to help ensure that our customers are getting the best possible service during this time. Our customer service teams are available and ready to support you through this dynamic situation.
We have ongoing notifications to our workforce as this situation develops and have taken measures in accordance with U.S. Centers for Disease Control (CDC), the World Health Organization (WHO) and local government guidelines and recommendations. These measures include communicating guidance to employees on social distancing and other best practices to take during this time, protocols to help ensure employees are reporting exposure and possible symptoms. Our service technicians are outfitted with gloves and masks to provide our customers with the best possible service experience. In addition, we have transitioned to work remote for several roles to also help limit exposure.
Our concerns are your concerns and we will continue to navigate through these circumstances with our commitment to Customer First at the forefront of everything we do.