When a water heater bursts, it can lead to significant property damage if not handled quickly. Whether you’re dealing with a traditional or tankless water heater, it’s important to follow proper shutdown steps and safety protocols to protect your home and your family.

 

Here’s a guide from Aqua Science on what to do if your water heater fails unexpectedly.

  1. Safety First: Avoid Hazards

Before diving into damage control, keep these safety considerations in mind:

  • Steam Hazards: Watch for hot steam that can cause burns.
  • Electrical Risks: If water has flooded near electrical outlets or appliances, avoid the area and shut off the power if it’s safe to do so.
  • Physical Contact: Do not touch the water heater if it’s hot or making unusual sounds, as this could indicate additional issues with pressure or temperature.

 

  1. Shut Off the Power and Water Supplies

For gas water heaters, turn off the gas supply line coming out of the wall by turning the shutoff valve perpendicular to the line.     For electric units, flip off the corresponding circuit breaker.

  • Turn Off the Cold Water Supply: Locate the shutoff valve at the top of your water heater. Rotate it clockwise (or switch lever valves 90 degrees) to stop the water flow. If the valve is difficult to reach or fails, turn off your home’s main water supply as a last resort.

 

  1. Contact an Emergency Plumber

Once the water supply is stopped, reach out to a licensed plumber. Addressing the leak’s source quickly is critical to minimizing additional damage and setting the stage for proper restoration.

 

  1. Call a Water Damage Restoration Professional

When water damage occurs, restoration specialists can handle cleanup and repairs. They will remove water-damaged materials, dry out affected areas, and apply treatments to prevent mold and mildew. This comprehensive approach ensures long-term prevention and safety, especially in spaces like basements, garages, or utility rooms.

 

  1. Document the Scene

Take photos of the leak, any water damage, and affected items. This documentation can be invaluable when working with your insurance company on claims for water damage repairs.

 

  1. Notify Your Insurance Company

Contact your insurance provider to begin a claim. They’ll walk you through the process and help you understand what information is required. Following these steps quickly can expedite your claim processing.

 

Regular Water Heater Maintenance

Annual maintenance is the best way to prevent water heater issues. Schedule regular check-ups, including draining and flushing the tank to prevent sediment buildup, and replace the anode rod as needed.  Inspect it for leaks, rust, and other signs of wear to keep your system in good condition and prevent unexpected failures.

Visit our page here for more information on how to stop a water leak!

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